LeadFOMO
Sign up

Refund and Cancellation Policy

Last updated: July 28, 2026. Seller: Properfame. Product: LeadFOMO.

7-Day Money-Back Guarantee

LeadFOMO does not offer a free trial. Instead, every purchase is covered by a 7-Day Money-Back Guarantee: if LeadFOMO cannot be installed or cannot be made to run on your supported desktop computer, we refund your purchase in full.

Before requesting a refund under this guarantee, you must contact the LeadFOMO support team within 7 days of purchase and allow our team to troubleshoot the issue with you through a remote AnyDesk session, at a time you agree to and at no cost to you. If our team is unable to successfully install the software or make it run on your supported machine, we issue a full refund to the original payment method.

“Supported machine” means a computer that meets the operating-system and system requirements published in our installation documentation at the time of purchase.

How to claim the guarantee

  1. Contact support within 7 days of purchase — open a dashboard support ticket or use Contact Us. Include your account email, order ID or invoice number, operating system and version, and the error message or a screenshot of what happens.
  2. Book and attend a remote AnyDesk troubleshooting session with our team, and give us reasonable access to complete the installation attempt on the affected machine.
  3. If we cannot install or run LeadFOMO on that supported machine, we approve a full refund. Approved refunds are initiated to the original payment method; provider and bank settlement times apply.

Refund requests made without contacting support first, or where a scheduled AnyDesk session is not attended or access is declined, cannot be assessed under this guarantee.

What the guarantee does not cover

  • Change of mind after purchase.
  • Not using, or deciding not to use, the software.
  • Minor bugs or individual feature issues while the software is otherwise installed and functional.
  • Hardware or operating systems outside the published system requirements, or environments where a network, firewall, or device policy you control prevents installation and cannot be changed.
  • Temporary source-site changes or unavailable public fields where the desktop software itself remains functional.
  • Violations of the Terms of Service, including license sharing.

Bugs and feature issues: we fix them

If the software runs but you encounter a bug or a feature problem, report it to support with your app version, operating system, and steps to reproduce. Our team prioritises reported issues, and most bug fixes are released within 2–3 business days as a free update in your dashboard. Complex issues can take longer; we keep you updated on progress in the same ticket.

Ordinary cancellation and refund position

Apart from the 7-Day Money-Back Guarantee described above, digital products, downloads, licenses, subscriptions, customised work, consulting, advertising services, website-development services, and other services are non-cancellable and non-refundable once work, access, delivery, or account activation has begun. This is not an absolute exclusion: rights required by applicable Indian law, consumer-protection requirements, card-network rules, banking rules, or Cashfree requirements remain available.

Other situations where refunds may apply

  • Confirmed duplicate payment, proven unauthorised transaction, or incorrect charge.
  • Payment was debited but no confirmed order was created because of a technical payment failure.
  • Properfame fails to provide the purchased service after confirmed payment and reasonable support review.
  • A refund is required under applicable law or binding provider, bank, card-network, or Cashfree requirements.

How to request and timeline

Open a dashboard support ticket or use Contact Us — within 7 days of purchase for the money-back guarantee, and within 14 days of purchase for the other situations listed above where possible. Include account email, order ID or invoice number, payment date and amount, reason, and supporting evidence. We acknowledge complete requests within two business days and aim to decide within seven business days. Approved refunds are initiated to the original payment method; provider and bank settlement times apply. Where access was granted, the associated license is revoked when a refund is issued.